As many of you know, The Original Okeechobee MudFest is over, and - due to weather circumstances beyond our control - not every person who wished to attend  this event was able to enter the park that weekend.  The torrential rains that came early Friday afternoon made road conditions near the entrance a challenge to navigate for non-4WD vehicles.  It was determined by park management and Okeechobee County safety personnel that we should close our gates temporarily Friday at midnight and attend to the entrance area, as the situation could have posed a threat to public safety if conditions were to worsen.  We opened the front gates again at 8:30am Saturday.  This difficult decision was made in the interest of safety for all park patrons, staff, and security personnel that were headed to or already in our park. 

 

We apologize sincerely for this situation and regret any inconvenience that it may have caused.


To address this situation, Muddy Water Entertainment management has implemented the unprecedented policy of providing

  FULL REFUNDS

to all of our fans who were unable to use their pre-paid tickets to enter our park over the weekend.


If you would like to request a refund, please follow the policy outlined below:

  •   Scan or take a clear, close-up picture of each EACH of your tickets that did not get used at the event
  • Email each copy, along with the NAME OF THE PERSON WHOSE CREDIT CARD WAS USED TO PURCHASE THE TICKETS, to us at Refunds@muddywaterent.com

Remember, YOU may not have been the one who used their card to purchase the ticket.  We will NOT be able to find your ticket and issue your refund unless you provide us with the name of the ticket purchaser!

  • When we receive your email, we will verify that the ticket(s) were not used and issue a complete refund  for all unused tickets.


Please note the following information:

  • All refunds will be issued to the debit or credit card of the ticket purchaser as a credit to their account - No exceptions
  • Refunds will be in the amount that the tickets were purchased at - i.e. if you paid $55 for your ticket, you  will be refunded $55, etc.
  • We will process these claims as quickly as possible, but please allow 2 - 4 weeks for the funds to be placed in or credited to your account
  • Sorry, we can not be responsible for incidental expenses such as gas or lodging
  • Sorry, compensation can not be made for those who did NOT buy a pre-paid ticket
  • This refund offer expires September 1st, 2017 at midnight


Thank you for your patience and understanding.

Our team works hard to ensure that our fans have a great mudding experience.

We look forward to seeing you at The Original Okeechobee MudFest in 2018

IMPORTANT NOTICE ABOUT MUDFEST 2017 

Bubba Rope

The Official Extraction Rope of

Muddy Water Entertainment events!